This position will help create a positive guest experience by determining the individual needs of our guests and matching it with relevant Jackson Rancheria products and services. This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing documents and various other daily office duties.

1. Answers incoming phone calls.
2. Checks availability and enters reservations for Hotel, Restaurants, RV Park, and player events.
3. Ensures calls are answered in a prompt and professional fashion.
4. Uses proper selling techniques and strategies to maximize revenues.
5. Accommodates special requests whenever possible.
6. Assists in blocking of rooms for reservations.
7. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
8. Understands room status and room status tracking.
9. Knows room locations, types of rooms available, and room rates.
10. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
11. Possesses a working knowledge of the reservations department.  Takes same day reservations and future reservations when necessary.  Knows cancellation procedures.
12. Knows how to use front office equipment.
13. Uses proper telephone etiquette.
14. Uses proper mail, package, and message handling procedures.
15. Reads and initials the pass-on log and bulletin board daily.  Is aware of daily activities and meetings taking place in the hotel.
16. Reports any unusual occurrences or requests to the manager or assistant manager.
17. Knows all safety and emergency procedures.  Is aware of accident prevention policies.
18. Maintains the cleanliness and neatness of the reservation area. 
19. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Previous hotel experience desired. High school graduate or equivalent.  Must be able to speak, read, write, and understand the primary language(s) used in the workplace.  Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

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SUMMARY

Assist the Sales & Special Events Manager and Supervisor in the planning, preparation and execution of Special Events & Promotions.

Job Duties Include but are Not Limited To:

1. Assist in the design and execution of tournament and special event themes, ideas, proposals, decorations, player packages, computer entrant input, and rules.
2. Assist in the design and execution of reports, mailers, tickets, show package offers, certificates, and invitations from promotional and direct mail offers.
3. Assists in the development and planning of Player's Club promotions.
4. Meet and greet VIP, tournament, and party guests.
5. Compiles cost estimates and tracks promotion statistics.
6. Coordinates promotional monies requests, necessary coupon orders, and facilitates completion of required distribution of associated documentation.
7. Coordinates ticket distribution for all ticketed events.
8. Tracks all ticket purchases and compiles ticket totals.
9. Updates and programs the point of sale (POS) system for ticket purchases.
10. Works closely with Casino Audit to resolve all ticket issues.
11. Coordinates weekly Player's Club promotional activities including inventory control, transport of items, and distribution of items to guests.
12. Negotiates contracts and maintains relationships with preferred vendors.
13. Coordinates and conducts Slot Tournaments and communicates with related departments regarding tournament set up and supplies.
14. Issues point vouchers and extends comps in accordance with managements policy
15. Issues player cards and reprints.
16. Promotes Player's Club card usage and benefits of Player's Club.
17. Communicates all marketing activities and promotions, and amenities available to guests.
18. Assists with the resolution of guest issues.
19. Other job duties may be assigned.

Minimum Qualifications:

1. Associates degree (AA) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
2. Strong guest service, public relations, conflict resolution, oral and written communication skills.

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

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Moderate to advanced level PC and network support position.  Assist with administration of Local Area Network (LAN), Intranet Connectivity, and Client/Server environment that includes administration of gaming systems, hospitality and point of sales systems, and may include accounting and financial systems.  Provide moderate to advanced network and PC support solutions that include the ability to identify, research and resolve technical problems; install, configure, troubleshoot, and maintain operating systems, application software, and related utilities to provide efficient system operation and minimal system downtime. Perform systems analysis to identify products to improve technology quality of service, availability and security. 

Job Duties Include but are Not Limited To:

Primary duty consists of the performance of office or non manual work directly related to the general business operation of the IT Department.  Regularly exercises discretion and independent judgment in matters of significance as they pertain to the operations of the IT Department.

1. Provide moderate to advanced support of PC systems for 24/7 coverage of Jackson Rancheria Network.  Includes end-user support of basic desktop, various applications, user account creation and maintenance, hardware trouble-shooting, Move-Add-Changes and training environment configuration.
2. Assist with support of Microsoft Windows server OS 2000/2003 and workstation OS 2000/XP. 
3. Installs and maintains network connected hardware and software, including services, peripherals, workstations, printers, gaming devices, kiosks, and PDAs.
4. Perform administrative system support which may include gaming systems or accounting/financial systems.
5. Responds to incidents and request placed into a service desk tracking system.
6. Assist with change management and operational recovery planning and testing for network environments.  This includes policy, procedures, industry standards, and documentation.
7. Prepares and maintains documentation for IT support (i.e., desktop procedures, end-user help guidelines, trouble-shooting guides and procedures).
8. The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or systems functional specifications.
9. Assists in communicating and coordinating network schedule, backups, and downtime to the internal business community.
10. Assist with meeting the Minimum Internal Control Standards for IT requirements.
11. Assist with effective methods of IT procurement and product review.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Certified Network Associate. 
2. Microsoft certification or equivalent experience with Windows 2000/2003 Server, MS OS Desktop 2000/XP environments. 
3. Certification in basic PC technology and introduction to networks.
4. Can work independently without supervision
5. Analytical thinker, detail oriented and a decision maker
6. 2-3 years of professional experience with network and systems administration such as: Windows Server OS NT/2000/2003
7. Advance Skills with MS-Office Suite
8. Ability to adapt in supporting and using specialized applications
9. PC Desktop experience with Windows 2000/XP OS
10. Client/Server Network and Systems Administration
11. Feasibility Study / Needs Assessment
12. Systems Analysis
13. Change Management
14. Network and Systems Security
15. Project Development
16. Minimum Internal Controls Standards for IT

EDUCATION and/or EXPERIENCE

1. High school diploma or general education degree (GED), A.S. or equivalent in Technical Institution (Two year degree).
2. Four year degree in Computer Science or Management Information Systems - preferred
3. 2-3 years experience in the field or a related area
4. Microsoft Certified Desktop Support Technician certificate (MCDST) recommended
5. CompTIA A+ certificate recommended
6. Good verbal and writing skills to assist with presentations, documentation and inter-office communication.
7. Work effectively in a team environment

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

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1. Demonstrates the flexibility and adaptability necessary to work in a gaming environment.
2. Performs a wide range of related duties as needed or requested by the supervisor.
3. Taking and serving of beverage orders in a manner as prescribed by management.
4. Check presentation and payment collection, if applicable.
5. Maintain a professional attitude and appearance at all times.
6. Must communicate effectively with guests and co-workers.
7. Knowledge of the beverage menu with the ability to serve from a tray.
8. Work effectively in an environment with constantly changing conditions.

Minimum Qualifications:

1. A minimum of six months experience as a food and/or beverage server.
2. Have the ability to stand for long periods of time
3. Must be able to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
4. Must be able to work weekends and holidays

*Graveyard shift receives $1.00/hr differential

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit resume

• Must be a team player
• This position will require you to work in a very fast paced environment and have the ability to give 100% guest service at the same time
• Performs a wide range of related duties as needed or requested by the Chef
• Preparation of menu items as directed
• Regulate portion controls and proper plate presentation
• Follow health and sanitation regulations

Minimum Qualifications:

• 1-3 Years experience in a fast paced restaurant position
• Have the ability to stand for long periods of time
• Must be able to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Must be able to work weekends and holidays

*Graveyard shift receives $1.00/hr differential

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit resume

Job Duties Include but are Not Limited To:

Primary responsibility is to administer systems infrastructure, resolve daily operational issues and assist with projects.

1. Assist with planning, designing and reviewing systems infrastructure to identify and mitigate risks
2. Installs new software releases, new hardware, system upgrades and evaluates and installs patches
3. Monitor and reports on systems performance, stability and security
4. Coordinates with third-party support for hardware and software services
5. Performs systems backups and recovery
6. Prepares and maintains documentation of systems configuration
7. Assist with change management, disaster recovery planning and system testing in a controlled environment
8. Assist with development and implementing system and user security requirements
9. Other duties may be assigned

Minimum Qualifications:

1. 2-4 years of professional experience with MS Windows Server System administration
2. Can work independently under general supervision
3. Analytics thinker, detail oriented and a decision maker
4. A.S. in Computer Sciences or equivalent experience
5. Microsoft Certified Systems Engineering (MCSE)
6. MCSE: Security and /or MCSE: Messaging are highly desirable
7. Comptia Server+ and Comptia Security+ certification are highly desirable
8. Exchange experience is highly desirable
9. Commvault experience is highly desirable
10. Equallogic experience is highly desirable

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

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Job duties include but are not limited to:

1. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, guest rooms and other work areas so that health standards are met
2. Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers
3. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
4. Dust and polish furniture and equipment
5. Keep storage areas and carts well-stocked, clean, and tidy
6. Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items
7. Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
8. Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
9. Move and arrange furniture, and turn mattresses.
10. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors
11. Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts

Minimum Qualifications:

1. Must be able to lift 50 pounds
2. Must be able to stand and walk for long periods of time
3. Must be dependable, weekends and holidays

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment 

Click here to submit your resume

Job duties inlcude but are not limited to:

1. Prepares, seasons, finishes, and garnishes all food in kitchen preparation in accordance with established recipes
2. Maintains all refrigeration and dry storage areas to ensure proper handling and rotation of products
3. Ensures that stations are clean and that all food items are properly covered and stored at the end of shift
4. Follows all recipes, specs, and control procedures
5. Maintains a clean and sanitary area at all times in full accordance with health regulations
6. Assists with guest requests and runs a station or multiple stations

Minimum Qualifications:

1. Minimum 3-5 years of relevant work experience
2. Strong organizational skills required
3. ServSafe certification or ability to become certified required
4. Vocational or culinary school graduate preferred 
5. The ability to lift up to 25 pounds and occasionally required to lift up to 50 pounds

*Graveyard shift receives $1.00/hr differential

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit your resume

Job duties include but are not limited to:

1. Responsible for welcoming guests, seating guests, and cash register operations
2. Responsible for providing pleasant, prompt and efficient service
3. Demonstrates the flexibility and adaptability necessary to provide professional, prompt, and efficient service
4. Greets guests and provides information regarding restaurant operations
5. Communicates with co-workers and guests in a positive manner
6. Responsible for the proper seating and handling of guests
7. Maintains waiting lists and ensures guests are seated in a timely manner
8. Maintains server station assignments and ensures servers are evenly assigned
9. Responsible for all cash register operations and closing all tickets on POS
10. Responsible for answering the Restaurant phone in a prescribed manner 

Minimum Qualifications:

1. Six months to a year of experience working in a restaurant or retail environment with cash handling and customer service responsibilities.
2. Must regularly lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds
3. Must be able to work weekends and holidays
4. Previous relevant work experience preferred

*Graveyard shift receives $1.00/hr differential

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit your resume

Job Duties include but are not limited to:

1. Responsible for the supervision of assigned staff and serves as an expeditor in the absence of a Sous Chef
2. Prepares, seasons, finishes, and garnishes all food in kitchen preparation in accordance with established recipes
3. Maintains all refrigeration and dry storage areas to ensure proper handling and rotation of products
4. Ensures that stations are clean and that all food items are properly covered and stored at the end of shift
5. Follows all recipes, specs, and control procedures
6. Maintains a clean and sanitary area at all times in full accordance with health regulations
7. Assists with guest special requests
8. The ability to lift up to 25 pounds and occasionally required to lift up to 50 pounds.

Minimum Qualifications:

1. 2-5 years of relevant work experience
2. Asian cuisine experience preferred
3. Vocational or culinary school graduate preferred

*Graveyard shift receives $1.00/hr differential

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit your resume

The Lone Wolf Restaurant Manager is responsible for managing the daily operations of a high volume upscale restaurant and bar including the selection, development and performance of employees. In addition they oversee the ordering of beverage, food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

Job duties inlcude but are not limited to:

1. Performs a wide range of related duties as needed or requested by Food & Beverage Director and Manager
2. Selects, hires, trains, and oversees front-of-the-house personnel
3. Manages shifts, labor costs, guest services, and sanitation
4. Builds average sales and guest counts
5. Builds and maintains relationships with guests
6. Inventories, orders and maintains sufficient levels of small wares and equipment
7. Provides team members with performance feedback and recognition
8. Maintains consistent staffing levels and staff efficiency
9. Must have knowledge of front and back of the house restaurant operations; restaurant staffing; menu planning and costs analysis; and operation of proper food service and plate presentation
10. Performs research and analysis of sales, trends and expenses for the preparation of budgets
11. Maximizes profitability, implements effective controls of food, beverage, including achieving budgeted revenue and labor expenses
12. Assists in presenting operational improvement proposals to executive management
13. Knowledge and maintenance of proper food handling, storage and rotation procedures, and all related health and safety standards
14. Works with the Marketing Department to ensure proper advertising of menus, promotions, events and web site content
15. Analyzes guest attendance and comment information and responds accordingly in order to maintain the standards of operation
16. Prepares schedules for assigned restaurant staff
17. Ensures necessary products and supplies are adequately stocked and properly stored
18. Maintain order, production and leadership in an environment with constantly changing conditions
19. Keeps communications open with vendors to assure the maintenance of equipment and quality of product
20. Participates in end of the month inventory taking and record keeping
21. Other duties may be assigned
22. Interviews, selects, trains, supervise counsel and disciplines staff
23. Schedules and directs staff in their work assignments
24. Organizes and conducts pre-shift and departmental meetings communicating information to the staff, such as cover counts and menu changes

EDUCATION and/or EXPERIENCE

1. Thorough knowledge of restaurant and bar operations including foods, beverages, supervisory aspects, service techniques, and guest interaction
2. Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
3. Minimum of four years related experience and/or equivalent combination of education and experience
4. Serve Safe and Tips certification required

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit your resume

Job duties inlcude but are not limited to:

1. Must be a team player
2. This position will require you to work in a very fast paced environment and have the ability to give 100% guest service at the same time
3. Performs a wide range of related duties as needed or requested by the Chef
4. Preparation of menu items as directed
5. Regulate portion controls and proper plate presentation
6. Follow health and sanitation regulations

Minimum Qualifications:

1. 6 months to 1 year of related experience in a fast paced restaurant position
2. Have the ability to stand for long periods of time
3. Must be able to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
4. Must be able to work weekends and holidays

*Graveyard shift receives $1.00/hr differential     

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit your resume    

Job duties inlcude but are not limited to:

1. Assists in development, implementation, and administration of human resources policies and procedures.
2. Performs duties in one or more of the following functional areas: safety, wellness, benefits, employee relations, staffing, training, investigations.
3. Must maintain a high degree of confidentiality with regards to sensitive materials and conversations.
4. Other duties as indicated in the job description or assigned. 

Minimum Qualifications:

1. Bachelors degree and two to four years of Human Resources experience, or Four to Six years of experience in the HR field, or any similar combination of education and experience.
2. Must have strong oral presentation skills as well as excellent verbal and written communication skills.
3. Strong working knowledge of Microsoft Office, including Word and Excel.
4. Experience working with a Human Resource Information System and/or report writing system preferred. 

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit your resume

Job duties inlcude but are not limited to:

1. Prepares, seasons, finishes, and garnishes all food
2. Maintains all refrigeration and dry storage areas to ensure proper handling and rotation of products 
3. Ensures that their culinary work station is clean and that all food items are properly covered and stored at the end of shift
4. Follows all recipes, specs, and control procedures
5. Maintains a clean and sanitary area at all times in full accordance with health regulations
6. Assists with guest requests when needed
7. Helps stock dishes when needed
8. Assists with storage and proper rotation of food products
9. Uses dry and liquid measure and scales
10. Stirs and strains soups and sauces
11. Maintains a culinary work station when required
12. Performs proper receiving, thawing, and storage in correct location, proportioning prep area sanitation, heating and holding, and re-thermalization (including sauces, soups, salad bar items, lunch, dinner, and produce)
13. May occasionally be assigned to operate a cash register and perform cash transactions  Must be able to count currency and give proper change during cash transactions  Adheres to established cash handling policies and procedures including the Variance policy
14. Creates an atmosphere of fun for all casino guests
15. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times
16. Demonstrates the flexibility and adaptability necessary to work in a resort environment that may require working in various locations and with various menus

Minimum Qualifications:

1. Recommended vocational or culinary school 
2. 1-3 years work experience 
3. Ability to stand
4. Ability to read and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence
5. Ability to read production sheets and line checks 
6. The employee is frequently required to lift up to 25 pounds and occasionally required to lift up to 50 pounds
7. Must be able to work weekends and holidays

*Graveyard shift receives $1.00/hr differential

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit your resume

Job duties inlcude but are not limited to:

1. Delivers prompt efficient and courteous service of food and beverages to restaurant guests in accordance with venue standards
2. Takes and fills all food and drink orders and assists in maintaining guests dining area in a clean and neat manner
3. Performs tray and/or cart service.
4. Must have knowledge of the menu in its entirety and how the food is prepared in order to best serve our guests and recommend food and beverage items to the guests.
5. Accurately enters food and beverage orders into point of sale system.
6. Performs pre-busing of tables on a continual basis, keeping tables free of dirty dishes and excess clutter.
7. Abides by all health and safety regulations.
8. Monitors guests' needs, ensuring all requests for food and beverage service will be promptly fulfilled in accordance with policies and procedures.
9. Completes maintenance work consisting of cleaning, stocking, and preparation of work areas.
10. Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
11. Adheres to established cash handling policies and procedures
12. Creates a fun atmosphere for casino and restaurant guests and employees.
13. Other duties may be assigned.
14. Banquet Food Server duties - To provide prompt, efficient, and gracious service to banquet function guests
15.  Duties to include serving cocktails during prescribed cocktail hours; handling cash bar transactions; serving all food & beverages during functions; tending bar when assigned and assisting to bus tables, as needed

Minimum Qualifications: 

1. Applicant must be minimum age of 21 due to bartending duties as assigned
2. Must have cash handling experience and ability to correctly count back change
3. Must have knowledge of proper service etiquette
4. Knowledge of the menu in its entirety and how it is prepared
5. Must be proficient in tray service
6. High school diploma or equivalent (GED) and six months to one year food service experience; or equivalent combination of education and experience
7. Position requires ability to stand and/or walk for long periods of time
8. Must regularly lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds
9. Must be able to work weekends and holidays

*Graveyard shift receives $1.00/hr differential

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

Click here to submit your resume