We are in the process of remodeling some of our rooms. There will be some noise and/or disruption in some areas of the hotel. Thank you in advance for your understanding.
We look forward to your visit
The health and well-being of all is our top priority, therefore, health & safety and social distancing protocols are in place upon entrance to the Hotel.
Entrance and exit from the Hotel are through the parking lot double doors and via the skywalk on level 3 of the Casino parking garage.
Here is what you can expect when you visit the hotel:
- Facemasks will be required to enter the Casino and Hotel. If a medical condition prevents you from wearing a mask, we ask that you return once masks are no longer required.
- Hand sanitizer will be applied.
Check-In and Check-Out – Upon arrival, guests must wait in the queuing area. The queuing area is clearly marked with social distancing signage on the floor to allow for appropriate distancing. A Guest Service Agent will motion for the next guest for check in.
Guests may check out of their room by dialing 7545. Upon request, a receipt folio will be sent via the email address on file.
Stay Over Service – To avoid direct contact, linens and towels will be changed only at check-out unless otherwise requested. If you are in need of any items during your stay, please contact the Front Desk by dialing 7545. Requested items will be delivered and placed at your door in a sealed container. An additional container will be provided in the event guests wish to have housekeeping retrieve soiled linen and/or towels.
Guest Rooms - In addition to increased cleaning procedures, all high-touch areas are sanitized after each guest’s departure and inspected by a Supervisor prior to the next guest occupancy. Housekeeping is not permitted to enter your hotel room during your stay.
Coffee Bar - Temporarily closed.
Heated Pool - Pool and spas are temporarily unavailable.
Common Areas – Furniture has been removed and/or re-arraigned to allow for proper social distancing.
Bell Assistance – Bell assistance is temporarily unavailable. Carts are available for guests to use. Carts should be returned to the Front Desk or dial 7545 for cart retrieval.
Maintenance - Please contact the Front Desk for any maintenance issues by dialing 7545. If maintenance is required in your room, we ask that you practice social distancing during the service call.
Amenities and Services - temporarily unavailable until further notice:
- Casino and Hotel Valet
- Bell Service
- Pool and Spas
- Exercise Room
- Business Center
- Event Center
- Minors Camp Arcade
Additional precautionary measures have been implemented:
Jackson Rancheria Casino Resort has implemented a number of precautions and procedures, modifications to the physical property, and cleaning and sanitizing protocols to protect guests and employees from Covid-19.
Plexiglass barriers have been installed at the Dreamcatcher’s Club®, Casino Cashier’s Cage, Margaret’s Café Bakery Case, Pacific Grill, Hotel, RV Park, and Retail Outlets to ensure safety and social distancing. Additional hand sanitizing stations have been placed throughout the property.
For the health and safety of all, we kindly ask that if you are experiencing any Covid-19 symptoms, that you please do not enter the Hotel or Casino.
NOTE: If you are exhibiting any Covid-19 symptoms, security staff may take precautionary measures including temporarily restricting you from entering.
If you would like to send us a question or message, you may do so by clicking Contact Us at the bottom of this page and then follow the prompts. A Jackson Rancheria representative will respond promptly via email.
Thank you for your understanding. Stay in Comfort, Rancheria Style®.