Terms and Conditions

  • Check in time is 3 p.m. and check-out time is 11 a.m.
  • Reservations must be made with a valid credit card.  Failure to provide a valid credit card at reservation and/or check in may result in the reservation being cancelled.  Re-instatement of the reservation is based on availability. Jackson Rancheria Casino and Resort (JRCR) reserves the right to authorize your credit card prior to check-in
  • A valid I.D. is required at check-in.
  • The name on the valid I.D must match the name on credit card and the registered name.  (Please contact a Reservation Agent if the names don’t match)
  • Individuals 21 years of age or older or only allowed to register for a room.
  • JRCR is not responsible for any banking, credit/debit card fees charged to a guest by their banking institution. Some banks take 5-7 business days to release the hold.
  • Please notify a Reservation Agent if you will have additional guests checking in before you arrive. The names of the additional guests must be given to the Reservation Agent at the time of notification. At least one of the additional guests must be over 21 and will be responsible for providing a valid ID and credit card which must match the name given to the Reservation Agent.
  • Rates are based on double occupancy.  An extra charge of $5 for additional persons over the age of 18 will be applied if double occupancy is exceeded. 
  • Maximum of 3 persons to a single king bedroom or any suite and 5 for any two queen bedroom per room.
  • JRCR is not responsible for injury, damage or loss of property.
  • All our rooms are non-smoking rooms.  Should you smoke in the room or balcony a fee of $150 will be applied to the credit card on file.
  • Quiet hours are from 10 p.m. to 7 a.m.
  • Pets are not permitted at the Hotel.  Service Animals are allowed.  Please inform the Front Desk Agent if you have a service animal. 
  • Bringing goods into the Hotel that are considered combustible, hazardous, objectionable or illegal is prohibited. The Guest shall be solely liable and responsible to the management, its other guests , invitees, visitors and staff for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guests own negligence and non-observance of any policies, terms, conditions and/or instructions.  
  • It is agreed that the guest will conduct him/ herself in a respectable manner and not participate in acts that are considered illegal, unsafe, disturbing and/or annoying to other guests and/or Staff.  JRCR has the right to request any guest to vacate his/her room or other areas of the hotel forthwith without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so and will risk forfeiting any fees associated with their stay. In case of the default, JRCR has the right to remove the Guest luggage and belongings from the room occupied by him / her. 
  • Solicitation and sales of goods not authorized by Hotel Management are prohibited on Hotel premises. 
  • JRCR reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies and/or applicable laws and regulations. 
  • Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and JRCR shall always be deemed to be in full and absolute possession of the whole of the hotel premises. 
  • Guests are to abide to all posted pool rules and hours.  No glass is allowed in the gated pool area.  Children under 16 must be attended by a supervising adult. There is no lifeguard on duty at any time. 

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