Terms and Conditions

  • Check in time is 3 P.M. and check-out time is 11 A.M.
  • Reservations must be made with a valid credit card.  Failure to provide a valid credit card at reservation and/or check in may result in the reservation being cancelled.  Re-instatement of the reservation is based on availability.
  • Jackson Rancheria Casino and Resort (JRCR) reserves the right to authorize your credit card prior to check-in.
  • A valid I.D. is required at check-in. The name on the valid I.D must match the name on credit card and the registered name.
  • Individuals 21 years of age or older or only allowed to register for a room.
  • JRCR is not responsible for any banking, credit/debit card fees charged to a guest by their banking institution. Some banks take 5-7 business days to release the hold.
  • Please notify a Reservation Agent if you will have additional guests checking in before you arrive. The names of the additional guests must be given to the Reservation Agent at the time of notification. At least one of the additional guests must be over 21 and will be responsible for providing a valid ID and credit card which must match the name given to the Reservation Agent.
  • Rates are based on double occupancy.  An extra charge of $5 for additional persons over the age of 18 will be applied if double occupancy is exceeded.
  • Maximum of 3 persons to a single king bedroom or any suite and 5 for any two queen bedroom per room.
  • JRCR is not responsible for injury, damage or loss of property.  A complementary In Room Safe is provided to store your valuables.
  • Smoking is prohibited in all public areas of the hotel and in “non-smoking” rooms, including rooms with a balcony (a $150.00 fee will be applied for smoking in a non-smoking room.) Smoking is allowed in designated “smoking” areas of the hotel and the casino.
  • Quiet hours are from 10 P.M. to 7 A.M. for both the Hotel and RV Park.
  • Pets are not permitted at the Hotel.  Service Animals are allowed.  Please inform the Front Desk Agent if you have a service animal.
  • Pets are permitted at the RV Park.  There is a maximum of 2 pets per site.
  • Bringing goods into the Hotel that are considered combustible, hazardous, objectionable or illegal is prohibited. The Guest shall be solely liable and responsible to the management, its other guests, invitees, visitors and staff for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guests own negligence and non-observance of any policies, terms, conditions and/or instructions. 
  • It is agreed that the guest will conduct him/ herself in a respectable manner and not participate in acts that are considered illegal, unsafe, disturbing and/or annoying to other guests and/or Staff. JRCR has the right to request any guest to vacate his/her room or other areas of the hotel forthwith without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so and will risk forfeiting any fees associated with their stay. In case of the default, JRCR has the right to remove the Guest luggage and belongings from the room occupied by him / her.
  • Solicitation and sales of goods not authorized by JRCR Management are prohibited on premises.
  • Guests are requested to observe, abide by and be bound by all applicable acts, laws and Government rules and regulations.
  • JRCR reserves all rights to refuse service to any guests of the hotel who do not follow or comply with policies and/or applicable laws and regulations.
  • Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the Hotel/RV Park premises or any part of portion thereof, in favor of any Guest or resident or visitor, and JRCR shall always be deemed to be in full and absolute possession of the whole of the hotel premises.
  • Guests are to abide to all posted pool rules and hours. No glass is allowed in the gated pool area. Children under 16 must be attended by a supervising adult. There is no lifeguard on duty at any time.
  • Firearms, ammunition and weapons are not permitted on property and/or in Hotel Rooms.

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